Warranty & Replacements

REPLACEMENT PROCESS FOR DAMAGED OR MISSING ITEMS

While it is rare to receive a shipment with damage or missing items, the following scenarios are possible:

  • Visible damage (damaged container/crate)
  • Concealed damage (damaged contents, with undamaged container)
  • Missing item in shipment

Visible damage or item shortages must be reported on the delivery receipt (be as specific as possible).

Concealed damage or missing items, discovered upon opening packaging, must be reported within 72 hours of delivery.

Divine Saunas shall request replacement from the manufacturer on the customer’s behalf for any damaged or missing parts, provided the customer provides notification of the damage or item shortage within 72 hours of shipment delivery. Claims received after that time will not be honored.

WARRANTY - DUNDALK PRODUCTS

Dundalk LeisureCraft Inc. warrants saunas against defects in materials and workmanship under normal/residential use for a period of five (5) years from the date of receipt of the product by the original end-user consumer.

This warranty does not apply to normal wear and tear and/or natural weather conditions.

This warranty does not cover regular required maintenance of the sauna (eg. tightening bands on the barrels, cleaning or staining the sauna). Refer to your sauna assembly manual for maintenance guidelines.

This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product.

This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

 

WARRANTY - HEALTH MATE PRODUCTS

Please see warranty information on the manufacturer’s website.

If you have already purchased a Health Mate sauna, be sure to register your product here to be eligible for warranty guarantees from the manufacturer.