Warranty & Replacements

REPLACEMENT PROCESS FOR DAMAGED OR MISSING ITEMS

While it is rare to receive a shipment with damage or missing items, the following scenarios are possible:

  • Visible damage (damaged container/crate)
  • Concealed damage (damaged contents, with undamaged container)
  • Missing item in shipment

Visible damage or item shortages must be reported on the delivery receipt (be as specific as possible).

Concealed damage or missing items, discovered upon opening packaging, must be reported within 72 hours of delivery.

Divine Saunas shall request replacement from the manufacturer on the customer’s behalf for any damaged or missing parts, provided the customer provides notification of the damage or item shortage within 72 hours of shipment delivery. Claims received after that time will not be honored.

WARRANTY - DUNDALK PRODUCTS

Dundalk Leisure Craft Inc. warrants saunas against defects in materials and workmanship under normal/residential use for a period of five (5) years from the date of receipt of the product by the original end-user consumer.

This warranty does not apply to normal wear and tear and/or natural weather conditions.

This warranty does not cover regular required maintenance of the sauna (eg. tightening bands on the barrels, cleaning or staining the sauna). Refer to your sauna assembly manual for maintenance guidelines.

This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product.

This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.



WARRANTY - TYLOHELO SAAKU HEATERS

Products that have been manufactured, ordered and marketed by Tylöhelo (AB+Oy) are covered by the terms and conditions set out below.

TylöHelo has the right to determine whether the product is to be repaired, replaced or if the buyer will receive compensation corresponding to the purchase price prevailing at the time of purchase. When replacing a defective product, it is replaced free of charge with a new product of the same type and quality. If the product in question is no longer manufactured at the time of fault reporting, the manufacturer has the right to supply a similar product.

For private use, full warranty is valid for 24 months. The time is valid from the date of the original date of purchase of the product or the date on which you moved into a newly built property where the product is installed. For public use, the full warranty is valid for 3 months.

 

WARRANTY - HEALTH MATE PRODUCTS

Please see warranty information on the manufacturer’s website.

If you have already purchased a Health Mate sauna, be sure to register your product here to be eligible for warranty guarantees from the manufacturer.



WARRANTY - HARVIA HEATERS

This HARVIA SAUNA heater is guaranteed for one year from date of purchase, and includes all heater parts such as heating elements, controls, contactors, etc.

This guarantee covers faults in manufacture and material only, and includes the exchange of new parts supplied by the manufacturer or importer, after the faulty part has been returned to same. The replacement of parts under warranty does not extend the warranty period beyond the original one year.

The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer’s instructions for installation, use and care, or alterations made to the Sauna product. This guarantee is void if the heater is used improperly, pool or spa water should not be poured over the Sauna stones, as chemicals are harmful to the heater; the Sauna room must be heated for at least 30 minutes before water is poured over the stones; only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the Sauna room.

This guarantee does not cover delivery costs of the faulty part or costs of the person carrying out the repair in the field. This guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service repsesentative, who must sign below.