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We're able to keep working while ensuring worker safety. For now things are looking good for the production of saunas. There might be some shipping delays, but we're staying on top of the situation and continuing to function. If you have specific questions, please contact us.
All Dundalk saunas and hot tubs are custom made to order, and delivered as a crated pre-fabricated kit to you. Manufacturing the saunas and hot tubs takes 3-6 weeks and shipping takes about 5-7 days.
The products are delivered in a 7/16" thick plywood crates. The size varies based on the product size, and they look like this:
This kind of crating guarantees that you receive the sauna or hot tub kit in the same condition as it left the factory.
Free shipping is free to a loading dock, such as a shipping terminal near you. If you can arrange your own transportation from there on, that's great! If not, no worries! We have extra services available to have the product sent straight to your home. For smaller saunas and hot tubs, this residential delivery service includes liftgate service, so that the crate is unloaded from the delivery truck to the curbside at your home.
Liftgate deliveries are only available on the 92" or shorter sauna crates. Most saunas need 2 people & lifting equipment, or the building crew on-site to help with the unloading. Sometimes the cheapest option for the larger saunas may be to have it delivered to the nearest terminal, and renting a truck or a trailer to move it from there to your home or cabin.
Renting a trailer may be a good choice!
Yes, we ship to Alaska and Hawaii! As the shipping cost depends on each situation, please contact us for a shipping quote.
The sauna crate sizes vary from 84" x 45" 32" weighing 680 lbs (smallest indoor cabin saunas) to 174" x 45" x 42" with 1765 lbs weight (8x8 ft. Pod sauna room with 4 ft. changeroom and 2 ft. porch). For most saunas, you can find the crate dimensions & weight information in the specification / measurement files. If you have questions about the dimensions or weight, please contact us.
The residential deliveries are only available to easy access areas (with "normal" roads where trucks can drive easily). Depending on the situation, there might be extra costs associated with hard to reach areas, such as cabins. If unsure, please contact us and we will get you a shipping quote.
Sorry, island deliveries are not included in free shipping!
When the shipment is on its way, the shipping company will call you to set up the delivery time.
When receiving any freight shipment such as the sauna crate, there are two important things to check:
Please check the delivery receipt / bill of lading. It will show how many crates, boxes or other items there should be total. Make sure the numbers match with what you're getting.
If there are shipping damages:
With freight shipments there are generally two types of damage that can occur:
With Dundalk crates the concealed damage is rare, as the wood parts are not easily damaged. If there are any damages or item shortages, make a note of these on the delivery receipt. It is important to be specific, so later insurance claims can be processed quickly and easily. It is also recommended to take pictures of the damage if you can. Visible damage needs to be reported on the delivery receipt, and concealed damages within 72 hours.
If there are damages, please contact us by phone 888 554 4332 as soon as you can, preferably while the driver is still there.
If you have any questions about your open order, please don't hesitate to contact us. Please review our returns and refunds policy before ordering.
If you need to change your order, please contact us by phone 888 554 4332 so we can make the changes before the order is shipped.
