Shipping and delivery information

Please note: Information presented here is how shipping and orders are generally handled here at Divine Saunas. For product specific information, please check the shipping information found in the product pages. If the information presented here is different from the product page information, the product page is correct. If in doubt, please contact us!

What will happen when you place the order

After placing your order, first thing you will receive is an order confirmation email. At this point your credit card has only been pre-authorized for the payment. We will only charge your card after we have made sure that you're getting the right product for your needs, and that everything can be shipped.

Delivery times:

  • Saunas and hot tubs: As the saunas are custom made to order, the normal lead time is 3-4 weeks. After the final product is shipped, the delivery should happen within a week. That makes it 4-5 weeks total from payment to delivery.
  • Smaller items: for items in stock, we generally ship within 2 working days, and delivery times are 3-5 days to anywhere in the US. Total time from payment to delivery is usually about 5 days, if there are no weather delays.

Free shipping to mainland USA

We have free shipping available for all lower 48 states, to places with loading docks  (such as a shipping terminal near you). If you need delivery to your home, we also have residential deliveries available for an extra charge. Please check the products page for pricing.

Please note: Residential liftgate deliveries are only available on the 92" or shorter sauna crates. Larger saunas need 2 people, lifting equipment or the building crew on-site to help with the unloading.

If you have any questions about your open order, please don't hesitate to contact us. Please review our returns and refunds policy before ordering.

If you need to change your order, please contact us by phone 888 554 4332 so we can make the changes before the order is shipped.

Shipping to Alaska & Hawaii

Yes, we ship to Alaska and Hawaii! As the shipping cost depends on each situation, please contact us for a shipping quote.