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Last Updated: October 20, 2022
To cancel or modify an order, please email: info@divinesaunas.com
CANCELLATION WITHIN 5 DAYS OF PURCHASE: Orders cancelled 48 hours or less from the time of purchase will receive a full (100%) refund. Cancelations after 48 hours but within 5 days from the time of purchase will incur a Cancellation Fee of 5% of the total purchase price (including applicable taxes).
CANCELLATION > 5 DAYS AFTER PURCHASE: Because our products are custom manufactured on-demand, orders cancelled more than 5 Days from the time of purchase and not near shipment date will incur a Cancellation Fee of 20% of the total purchase price (including applicable taxes).
NO REFUND NEAR SHIPMENT DATE: Custom orders cancelled within two weeks before the manufacturer estimated build date or after the order has been built in preparation to be shipped, will be ineligible for a refund of any amount.
REFUNDS: Refund amounts, less any Cancellation Fee, will be processed within 7-10 business days.
