Refund & Cancellation Policy

Last Updated: January 26, 2026

To cancel or modify an order, please email: info@divinesaunas.com

CANCELLATION WITHIN 5 DAYS OF PURCHASE: Orders cancelled 48 hours or less from the time of purchase will receive a full (100%) refund. Cancelations after 48 hours but within 5 days from the time of purchase will incur a Cancellation Fee of 5% of the total purchase price (including applicable taxes).

CANCELLATION > 5 DAYS AFTER PURCHASE: Because our products are custom manufactured on-demand, orders cancelled more than 5 Days from the time of purchase and not near shipment date will incur a Cancellation Fee of 20% of the total purchase price (including applicable taxes).

NO REFUND NEAR SHIPMENT DATE: Custom orders cancelled within two weeks before the manufacturer estimated build date or after the order has been built in preparation to be shipped, will be ineligible for a refund of any amount.

REFUNDS: Refund amounts, less any Cancellation Fee, will be processed within 7-10 business days. 

RETURNS: There are no returns allowed for traditional saunas however defective components will be replaced as covered by the manufacturer warranties. All deliveries of tradtional saunas are to be accepted by customer, with visible damage at delivery reported by the customer on delivery driver paperwork or tablet, and customer then should report/contact Divine Saunas to report damaged parts upon opening crate/package(s). Defective or damaged parts will be replaced as covered by the manufacturer's warranty. Health Mate infrared saunas at the time of delivery if significant visiible damage on the package/crate is present, should be refused to have driver return the shipment to the manufacturer and a replacement sauna will be sent to the customer. Again defective components will be replaced as covered by warranty.