LUMBER SCARCITY:Due to unprecedented demand, Canadian Western Red Cedar (the highest quality choice for saunas) is increasingly scarce. If you want a sauna in 2021, now is the time to order. For more information,please click here.

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Refund & Cancellation Policy

To cancel or modify an order, please email: info@divinesaunas.com

CANCELLATION ≤24 HOURS OF PURCHASE: Orders cancelled 24 hours or less from the time of purchase will receive a full (100%) refund. Refunds will be processed within 10 business days.

CANCELLATION >24 HOURS OF PURCHASE: Because our products are custom manufactured on-demand, orders cancelled more than 24 hours from the time of purchase will incur a Restocking Fee of 25% of the total purchase price (including applicable taxes). Refund amounts, less the Restocking Fee, will be processed within 10 business days.

CANCELLATION AFTER SHIPMENT: Orders cancelled after they have shipped will be ineligible for a refund of any amount.

REFUNDS: Processing of refunds will take 5 - 10 business days. Any refunds that are approved over 90 days after purchase will be processed via bank transfer, not credit card or PayPal.