Returns and Refunds Policy

CANCELLING CUSTOM MADE SAUNAS AND OTHER CUSTOM ITEMS

  1. Due to the special characteristics of our products and because they are all manufactured on-demand and custom ordered for each specific customer, order cancellation will only be allowed within 5 business days after purchase.

  2. In case of cancellation within the period stipulated above, a restocking fee of 25% will be deducted from the total purchase price, as well as all taxes related to that purchase.

  3. Under no circumstances, may orders that have been shipped to the customer be canceled.

To cancel or modify an order please call Customer Service (888) 554-4332.

RETURNS & REFUNDS:

All returns and refunds are subject to our inspection and approval. Shipping and handling charges are not refundable. Items with free shipping will be refunded the original order value, minus a 25% restock fee. Return shipping charges must be covered by the buyer. We reserve the right to deny refunds if the return is not properly coordinated by contacting us first, and if these instructions are not followed. Before returning any products, please call Customer Service (888) 554-4332.

Damaged shipments:

Please inspect the packaging carefully when you receive the order.

All visible damage must be noted on the delivery receipt at the time of signature. Please open and inspect the contents of damaged cartons/crates.

Also make sure to count all the pieces of your freight. Even when the shipment arrives on a pallet, there should be a piece count on the bill of lading. Make sure the numbers match.

If there is damage to the contents, you should call us at (888) 554-4332 to report the damage, preferably while the driver is still there. In the case of damaged goods or shortages in undamaged cartons which are not visible at the time of arrival, please document and report to our customer service department within 72 hours after shipment arrival.

Claims received after that time will not be honored. Damaged merchandise should be retained in original carton and documented with pictures so that we may process the claim to the manufacturer on your behalf.