Refund & Cancellation Policy

Last Updated: June 11, 2022

To cancel or modify an order, please email: info@divinesaunas.com

CANCELLATION ≤24 HOURS OF PURCHASE: Orders cancelled 24 hours or less from the time of purchase will receive a full (100%) refund. Refunds will be processed within 10 business days.

CANCELLATION >24 ≤48  HOURS OF PURCHASE: Because our products are custom manufactured on-demand, orders cancelled more than 24 hours from the time of purchase will incur a Cancellation Fee of 5% of the total purchase price (including applicable taxes). Refund amounts, less the Cancellation Fee, will be processed within 10 business days.

CANCELLATION >48 HOURS OF PURCHASE: Because our products are custom manufactured on-demand, orders cancelled more than 48 hours from the time of purchase will incur a Cancellation Fee of 25% of the total purchase price (including applicable taxes). Refund amounts, less the Cancellation Fee, will be processed within 10 business days.

CANCELLATION NEAR SHIPMENT DATE: Custom orders cancelled within two weeks before the manufacturer estimated build date or after the order has been built in preparation to be shipped, will be ineligible for a refund of any amount.

REFUNDS: Processing of refunds will take 5 - 10 business days. Any refunds that are approved over 90 days after purchase will be processed via bank transfer, not credit card or PayPal.